Returns and refunds

In the event of:

• damage to the packaging
• product defect or damage

The customer must—no later than 24 hours after receiving the goods—send a notification to the email address amministrazione.tonnoastor@gmail.com. This email should specify the relevant order date and the issues encountered, and include photographs of the products as supporting evidence. Our customer care department will process the request; if we determine that the product is unsuitable or that the packaging was damaged by the courier, we will arrange for a refund or a replacement shipment. The customer is responsible for returning the damaged product at their own expense via the SDA (Poste Italiane) courier service.